Partner Support

Selling a cleaning robot is only the first step. Long-term success depends on whether the product can be deployed correctly, used consistently and supported efficiently.

PolarX partner support is designed around real facility adoption. We help partners understand the product logic, customer use cases, floor types, deployment conditions and service expectations.

Our goal is to make partners more confident when presenting, deploying and supporting PolarX robots.

PolarX robots are designed to support practical deployment in real facilities.

Depending on the project and customer requirements, support may include local deployment guidance and remote assistance where customers allow it.

• Site requirement review
• Floor-type and application discussion
• Mapping and task setup guidance
• Offline deployment planning
• Permission-controlled remote support
• Operator training direction
• Troubleshooting support
• Best-practice recommendations

Remote support can help reduce unnecessary site visits, especially for mapping guidance, task setup, software support, troubleshooting and training.

However, PolarX does not treat remote access as automatic or unlimited.

Remote support should be permission-controlled and aligned with customer requirements. For privacy-sensitive sites, offline deployment and local operation can be used where appropriate.

This gives partners more flexibility when supporting healthcare, government, industrial and large commercial customers.