Privacy Policy

This Privacy Policy applies to:

PolarX provides commercial and industrial robotic facility cleaning solutions.

Our products and services may include cleaning robots, robot mapping software, robot management tools, remote diagnostics, service support, training, maintenance, troubleshooting, repair assistance and related digital platforms.

Our robot mapping software allows business users to create, manage and update facility maps for compatible PolarX cleaning robots. It may help users define cleaning areas, cleaning routes, schedules, no-go zones, docking locations, restricted areas and operational settings.

Our services are primarily designed for business, commercial, industrial, institutional and facility management environments, such as warehouses, schools, retail spaces, offices, transport facilities, public buildings and other commercial sites.

We collect different types of information depending on how you interact with PolarX, our website, app, software, robots and support services.

When you create an account, contact us, request a demo or use our services, we may collect:

We use this information to create and manage accounts, provide access to our services, communicate with users and provide support.

We do not store plain-text passwords.

If you contact us, request a demo, purchase or use our products, or receive support, we may collect:

When you connect, configure, operate, monitor or manage a PolarX robot through our app or software, we may collect:

We use this information to provide robot operation, remote diagnostics, troubleshooting, maintenance, repair assistance, technical support, product improvement and service reliability.

Our robot mapping software may collect or process information related to the facility where the robot is used. This may include:

This information is used to provide mapping, cleaning route planning, robot task scheduling, remote diagnostics, maintenance, troubleshooting and technical support.

Facility maps, cleaning routes, restricted areas and operational data may contain commercially sensitive information about a customer's site. We treat this information as operational service information and take reasonable steps to protect it.

We recommend that users do not include unnecessary personal information in map names, route names, area names, task names or other custom labels.

When you use our app, website or software, we may collect technical information such as:

This information helps us maintain security, troubleshoot issues, fix bugs, provide remote diagnostics, improve performance and support our services.

Depending on the features you use, the PolarX app may request access to certain device permissions.

You can manage app permissions through your device settings. Some features may not work properly if required permissions are disabled.

If you contact us by email, phone, website form, app support, distributor, dealer, engineer or service technician, we may collect:

We may receive information from authorised distributors, dealers, engineers, service technicians, installation partners, maintenance partners, business partners or platform service providers where necessary to provide sales, installation, training, support, diagnostics, repair, warranty, maintenance or customer service.

We do not intentionally collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, health information, biometric information, criminal records or other legally sensitive categories of personal information.

Please do not provide sensitive personal information to us unless we specifically request it and it is necessary for a lawful purpose.

If sensitive information is accidentally provided to us, we will handle it in accordance with applicable laws.

We may use the information we collect for the following purposes:

We do not use personal information to make decisions that produce legal or similarly significant effects without appropriate human review, unless permitted by applicable law.

Depending on your location and applicable law, we may process personal information on one or more of the following bases:

We do not sell personal information.

We may share information where necessary and appropriate for the purposes described in this Privacy Policy.

We may share relevant account, robot, device, mapping, operational, diagnostic and support information with PolarX engineers, technical staff, service technicians, contractors, repair providers, maintenance providers, installation partners and support personnel.

This may be necessary to:

We may share relevant information with authorised PolarX distributors, dealers, installation partners, service partners, maintenance partners and training providers where necessary to:

We may share information with trusted service providers who help us operate our business and services, such as:

These providers are expected to process information only for the services they provide to us and to protect it appropriately.

If your account is provided, managed or paid for by your employer, organisation, facility operator, distributor or business customer, authorised administrators may be able to access certain information related to your account, robot operation, facility maps, cleaning tasks, logs and service usage.

We may disclose information if required or permitted by law, including to:

We may also disclose information where necessary to protect rights, safety, property, systems, services, users, staff, customers or business operations.

If PolarX is involved in a merger, acquisition, restructuring, financing, investment, sale of assets, transfer of business or similar transaction, information may be disclosed or transferred as part of that transaction.

Our website, app, software and connected services may use third-party services for hosting, infrastructure, analytics, diagnostics, crash reporting, push notifications, customer support, cybersecurity, app distribution and related functions.

These third parties may process limited information on our behalf.

We are not responsible for the privacy practices of third-party websites, platforms or services that are not controlled by PolarX. You should review the privacy policies of those third parties where applicable.

Our website may use cookies and similar technologies to:

We may use analytics tools to understand how visitors use our website.

We do not sell personal information through cookies.

You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

Our servers and service infrastructure may be located in the United States.

Your information may be transferred to, stored in or processed in the United States and other countries where PolarX, our service providers, engineers, distributors or partners operate.

These countries may have privacy and data protection laws that are different from those in your country.

Where information is transferred internationally, we take reasonable steps to protect it in accordance with applicable privacy laws and this Privacy Policy.

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

When information is no longer required, we will take reasonable steps to delete, de-identify, anonymise or securely store it.

Some information may remain in backups, archives or technical logs for a limited period before deletion is technically possible.

We use reasonable technical, organisational and administrative measures to protect information from unauthorised access, loss, misuse, interference, disclosure, alteration or destruction.

These measures may include access controls, authentication, permission management, encryption where appropriate, system monitoring, staff access limitations, service provider controls and internal security procedures.

However, no method of electronic transmission, remote connection, cloud storage or information system can be guaranteed to be completely secure. We cannot guarantee absolute security.

Users are responsible for keeping account credentials secure and for using our services in a safe and appropriate environment.

Users may be required to create an account to access certain PolarX app, robot mapping, robot management, remote diagnostics or support features.

You may review, update or correct certain account information through your account settings, where available.

To request account deletion, you must contact us using the contact details in this Privacy Policy or use any account deletion request feature provided in the PolarX app.

When we receive an account deletion request, we may need to verify your identity before processing the request.

After verification, we will take reasonable steps to delete or deactivate your account and associated personal information, unless we are required or permitted to retain certain information for legal, security, fraud prevention, warranty, support, accounting, dispute resolution, technical or legitimate business purposes.

Deleting an account may affect your ability to access facility maps, robot settings, cleaning routes, task history, service records, support history, diagnostic records and related services.

Depending on your location and applicable law, you may have rights to:

To exercise your rights, contact us using the details in this Privacy Policy.

We will respond to requests in accordance with applicable law. Some requests may be subject to identity verification, legal limitations, technical limitations or legitimate retention requirements.

If you are located in Australia, we handle personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles, where applicable.

If you are located in New Zealand, we handle personal information in accordance with the Privacy Act 2020, where applicable.

You may request access to or correction of your personal information by contacting us.

If you believe we have not handled your personal information appropriately, please contact us first so we can respond to your concern.

If you are not satisfied with our response, you may contact the relevant privacy regulator, such as the Office of the Australian Information Commissioner or the Office of the New Zealand Privacy Commissioner.

If you are located in the European Economic Area, United Kingdom, Switzerland or another region with similar privacy laws, you may have additional rights under applicable data protection laws.

These may include the right to:

Where required, we rely on appropriate legal bases for processing, such as contract, legitimate interests, consent, legal obligations or protection of rights and safety.

If you are located in the United States, certain state privacy laws may provide additional rights depending on your state of residence and the nature of your interaction with us.

These may include rights to access, correct, delete or receive information about certain personal data.

We do not sell personal information.

We do not knowingly use or disclose sensitive personal information for purposes that would require a right to limit under applicable state privacy laws, unless otherwise disclosed.

To exercise any applicable rights, contact us using the details in this Privacy Policy.

Our services are intended for business, commercial, industrial and facility management use.

They are not directed to children under the age of 18.

We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete that information.

We may send business, service, product, event or marketing communications where permitted by law.

You may opt out of marketing communications by following the unsubscribe instructions in the communication or by contacting us.

Even if you opt out of marketing communications, we may still send important service, account, security, legal, maintenance, diagnostic or transactional messages.

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised "Last updated" date.

If we make material changes, we may notify users through the app, website, email or another appropriate method.

Your continued use of our services after an updated Privacy Policy becomes effective means you acknowledge the updated policy.

If you have questions, requests, complaints or account deletion requests relating to this Privacy Policy or how we handle information, please contact us:

PolarX Robotics Pty Ltd
Email: info@polarxrobotics.com.au