Legal
Privacy Policy
This Privacy Policy explains how PolarX Robotics Pty Ltd collects, uses, stores and discloses personal information.
Last updated: 27 May 2026
PolarX Robotics Pty Ltd ("PolarX", "we", "our" or "us") respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information through our website, enquiry forms, demo request forms, email communications and related business activities.
1. Information we collect
We may collect personal information you provide to us, including:
- name
- company name
- job title or role
- email address
- phone number
- industry
- facility type
- product interest
- enquiry message
- information submitted through website forms
- communication records with our team
- IP address
- browser type
- device type
- pages visited
- referral source
- form submission time
- website analytics data
2. How we collect information
We collect information when you submit a Book a Demo form, contact us by email or phone, download or request product information, interact with our website, or communicate with our sales or support team.
We may also collect limited information through website analytics, cookies and similar technologies.
3. Why we collect and use information
We collect and use personal information to:
- respond to enquiries
- process demo requests
- provide product information
- assess product suitability for a facility
- prepare ROI or deployment discussions
- improve our website and customer experience
- manage sales and customer relationships
- send relevant business communications where permitted
- comply with legal and administrative obligations
4. Disclosure of information
We may disclose personal information to our internal team members, website hosting providers, email service providers, CRM or database providers, analytics providers, professional advisers where required, and service providers who help us operate our website and business.
We do not sell personal information.
5. Overseas service providers
Some third-party service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to use reputable service providers and protect personal information appropriately.
6. Marketing communications
We may send relevant business communications to people who have contacted us, requested product information or shown interest in PolarX products.
You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
8. Access and correction
You may request access to personal information we hold about you, or ask us to correct inaccurate or outdated information.
9. Retention
We retain personal information only for as long as reasonably necessary for business, legal, administrative and operational purposes.
10. Cookies and analytics
Our website may use cookies and analytics tools to understand website traffic, improve user experience and measure marketing performance.
You can manage cookies through your browser settings.
11. Complaints and contact
If you have questions or concerns about this Privacy Policy or how we handle personal information, contact us at:
PolarX Robotics Pty Ltd
Email: info@polarxrobotics.com.au
Phone: (+61) 3 7050 6061
Location: Melbourne, Australia
We will review privacy concerns and respond within a reasonable time.